TERMS & CONDITIONS
This website is operated by MASHA POPOVA. Throughout the site, the terms “we”, “us” and “our” refer to MASHA POPOVA.
PLEASE OBSERVE TERMS AND CONDITIONS HERE BELOW EXPLAINED. WHEN PURCHASING OR VISITING THIS WEBSITE YOU ARE REMINDED THAT YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITION. ANY ALTERNATIVE TERMS AND CONDITIONS ON THE PART OF THE CUSTOMER SHALL NOT APPLY UNLESS WE SHOULD CONFIRM THESE IN WRITING. THERE ARE NO SUPPLEMENTARY AGREEMENTS.
PLEASE OBSERVE TERMS AND CONDITIONS HERE BELOW EXPLAINED. WHEN PURCHASING OR VISITING THIS WEBSITE YOU ARE REMINDED THAT YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITION. ANY ALTERNATIVE TERMS AND CONDITIONS ON THE PART OF THE CUSTOMER SHALL NOT APPLY UNLESS WE SHOULD CONFIRM THESE IN WRITING. THERE ARE NO SUPPLEMENTARY AGREEMENTS.
PRIVACY POLICY
WHEN YOU MAKE A PURCHASE OR ATTEMPT TO MAKE A PURCHASE THROUGH THE SITE, WE COLLECT CERTAIN INFORMATION FROM YOU, INCLUDING YOUR NAME, BILLING ADDRESS, SHIPPING ADDRESS, PAYMENT INFORMATION (INCLUDING CREDIT CARD NUMBERS), EMAIL ADDRESS, AND PHONE NUMBER. WE REFER TO THIS INFORMATION AS “ORDER INFORMATION”. WHEN WE TALK ABOUT “PERSONAL INFORMATION” IN THIS PRIVACY POLICY, WE ARE TALKING BOTH ABOUT DEVICE INFORMATION AND ORDER INFORMATION.
HOW DO WE USE YOUR PERSONAL INFORMATION?
WE USE THE ORDER INFORMATION THAT WE COLLECT GENERALLY TO FULFIL ANY ORDERS PLACED THROUGH THE SITE (INCLUDING PROCESSING YOUR PAYMENT INFORMATION, ARRANGING FOR SHIPPING, AND PROVIDING YOU WITH INVOICES AND/OR ORDER CONFIRMATIONS).
ADDITIONALLY, WE USE THIS ORDER INFORMATION TO:
- COMMUNICATE WITH YOU;
- SCREEN OUR ORDERS FOR POTENTIAL RISK OR FRAUD; AND
- WHEN IN LINE WITH THE PREFERENCES YOU HAVE SHARED WITH US, PROVIDE YOU WITH INFORMATION OR ADVERTISING RELATING TO OUR
PRE-ORDER TERMS AND CONDITIONS
PRE-ORDER: These are items that are not currently in stock however they are available to order and will be made in chosen size specially for you.
Please make sure you have read and understood all the conditions written here before submitting your Orders.
The following conditions apply for pre-orders: 1.Availability: Pre-ordered items are sold on a first come, first served basis. Wide range of sizes are available to chose from for pre-order. If you can’t see your size but still wish to purchase please get in touch to discuss the possibility of making the item in your size.
2. Delivery:
We aim to ship pre-ordered products within 3 days of the estimated delivery date, provided that we have received and processed your payment. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible.
Standard Delivery timelines will apply from the moment the pre-ordered product is shipped.
3. Payment:
Payment is taken and processed at the time your order is placed.
THE FINAL PRICE OF THE ORDER DELIVERY COSTS IS ALWAYS IN GBP. OUR METHODS OF PAYMENT ARE THROUGH PAYPAL OR BY CARD.
If for any reason we cannot fill your order, a full refund will be issued.
4. Cancellations:
Ordered items are considered sold and the "pre-order" cannot be cancelled as they will be made to order. Please ensure when placing a pre-order that you wish to purchase the item and that you are happy with terms and conditions.
5. REFUND & EXCHANGE:
After you have received your "pre-order" item you have 3 day period to notify us should you wish to return it for a refund or exchange. PLEASE BE AWARE THAT WE CANNOT SECURE EXCHANGES AS ITEMS ARE PRODUCED FOR PRE-ORDERS BUT IN RARE CASES WE MIGHT HAVE A VERY LIMITED STOCK PRODUCED. WE THEREFORE SUGGEST TO ALWAYS ENQUIRE FIRST, PRIOR TO COMMITTING TO ANY DECISION. WE WON’T BE ABLE TO ACCEPT ANY RETURN IF NOT EMAILED FIRST. IF SOLD GOODS ARE NOT DELIVERED, OR HAVE BEEN DELIVERED DAMAGED, PLEASE FORWARD PHOTOS VIA MAIL FIRST.
I CUSTOMERS ARE REQUIRED TO CONTACT US THOROUGH THE SALES@MASHA-POPOVA.COM. BE AWARE THAT WE HAVE THE RIGHT TO DECLINE UNAUTHORISED RETURNS AND CATEGORICALLY WON’T ACCEPT ANY ITEMS THAT HAVE BEEN WORN, WASHED AND HAVE BEEN SUBJECT OF ALTERATIONS OF THEIR ORIGINAL STATE AT TIME OF DELIVERY. WE HAVE THE RIGHT TO FULLY INSPECT THE RETURNED MERCHANDISE IN ORDER TO ESTABLISH IF AN EXCHANGE IS POSSIBLE. COSTS OF DELIVERY FOR RETURNED GOODS TO BE SHIPPED BACK TO THE SAME CLIENT ISSUING THE RETURN REQUEST WILL HAVE TO BE COVERED BY THE CLIENT.
The following conditions apply for pre-orders: 1.Availability: Pre-ordered items are sold on a first come, first served basis. Wide range of sizes are available to chose from for pre-order. If you can’t see your size but still wish to purchase please get in touch to discuss the possibility of making the item in your size.
2. Delivery:
We aim to ship pre-ordered products within 3 days of the estimated delivery date, provided that we have received and processed your payment. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible.
Standard Delivery timelines will apply from the moment the pre-ordered product is shipped.
3. Payment:
Payment is taken and processed at the time your order is placed.
THE FINAL PRICE OF THE ORDER DELIVERY COSTS IS ALWAYS IN GBP. OUR METHODS OF PAYMENT ARE THROUGH PAYPAL OR BY CARD.
If for any reason we cannot fill your order, a full refund will be issued.
4. Cancellations:
Ordered items are considered sold and the "pre-order" cannot be cancelled as they will be made to order. Please ensure when placing a pre-order that you wish to purchase the item and that you are happy with terms and conditions.
5. REFUND & EXCHANGE:
After you have received your "pre-order" item you have 3 day period to notify us should you wish to return it for a refund or exchange. PLEASE BE AWARE THAT WE CANNOT SECURE EXCHANGES AS ITEMS ARE PRODUCED FOR PRE-ORDERS BUT IN RARE CASES WE MIGHT HAVE A VERY LIMITED STOCK PRODUCED. WE THEREFORE SUGGEST TO ALWAYS ENQUIRE FIRST, PRIOR TO COMMITTING TO ANY DECISION. WE WON’T BE ABLE TO ACCEPT ANY RETURN IF NOT EMAILED FIRST. IF SOLD GOODS ARE NOT DELIVERED, OR HAVE BEEN DELIVERED DAMAGED, PLEASE FORWARD PHOTOS VIA MAIL FIRST.
I CUSTOMERS ARE REQUIRED TO CONTACT US THOROUGH THE SALES@MASHA-POPOVA.COM. BE AWARE THAT WE HAVE THE RIGHT TO DECLINE UNAUTHORISED RETURNS AND CATEGORICALLY WON’T ACCEPT ANY ITEMS THAT HAVE BEEN WORN, WASHED AND HAVE BEEN SUBJECT OF ALTERATIONS OF THEIR ORIGINAL STATE AT TIME OF DELIVERY. WE HAVE THE RIGHT TO FULLY INSPECT THE RETURNED MERCHANDISE IN ORDER TO ESTABLISH IF AN EXCHANGE IS POSSIBLE. COSTS OF DELIVERY FOR RETURNED GOODS TO BE SHIPPED BACK TO THE SAME CLIENT ISSUING THE RETURN REQUEST WILL HAVE TO BE COVERED BY THE CLIENT.
- THE RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS IT WAS SOLD AND REPACKED IN AS CLOSE AS POSSIBLE TO THE WAY IT WAS RECEIVED.
- EVERY RETURN MUST BE AUTHORISED BEFOREHAND AND FORWARDED TO OUR RETURN ADDRESS FULLY TRACKED.
- YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
SHIPPING
- UK £7 (5-7 WORKING DAYS DELIVERY)
- IRELAND £12 (5-7 WORKING DAYS DELIVERY)
- AUSTRALIA £22 (7-10 WORKING DAYS DELIVERY)
- AUSTRIA £17 (5-7 WORKING DAYS DELIVERY)
- BELGIUM £12 (5-7 WORKING DAYS DELIVERY)
- BULGARIA £15 (5-7 WORKING DAYS DELIVERY)
- CHINA £25 (7-10 WORKING DAYS DELIVERY)
- CROATIA £10 (5-7 WORKING DAYS DELIVERY)
- CZECH REPUBLIC £12 (5-7 WORKING DAYS DELIVERY)
- DENMARK £12 (5-7 WORKING DAYS DELIVERY)
- FRANCE £12 (5-7 WORKING DAYS DELIVERY)
- FINLAND £15 (5-7 WORKING DAYS DELIVERY)
- GERMANY £12 (5-7 WORKING DAYS DELIVERY)
- GREECE £12 (5-7 WORKING DAYS DELIVERY)
- HUNGARY £12 (5-7 WORKING DAYS DELIVERY)
- ICELAND £22 (5-7 WORKING DAYS DELIVERY)
- ITALY £17 (5-7 WORKING DAYS DELIVERY)
- JAPAN £22 (7-10 WORKING DAYS DELIVERY)
- LUXEMBOURG £12 (5-7 WORKING DAYS DELIVERY)
- MONACO £12 (5-7 WORKING DAYS DELIVERY)
- NETHERLANDS £12 (5-7 WORKING DAYS DELIVERY)
- NORWAY £22 (5-7 WORKING DAYS DELIVERY)
- POLAND £15 (5-7 WORKING DAYS DELIVERY)
- PORTUGAL £15 (5-7 WORKING DAYS DELIVERY)
- RUSSIA £22 (7-10 WORKING DAYS DELIVERY)
- SPAIN £12 (5-7 WORKING DAYS DELIVERY)
- SWEDEN £17 (5-7 WORKING DAYS DELIVERY)
- SINGAPORE £25 (7-10 WORKING DAYS)
- SWITZERLAND £22 (5-7 WORKING DAYS DELIVERY)
- SOUTH KOREA £22 (7-10 WORKING DAYS DELIVERY)
- USA £22 (7-10 WORKING DAYS DELIVERY)
CARRIERS USED : ROYAL MAIL TRACKED AND SIGNED, DHL, UPS. CARRIER MIGHT CHANGE PENDING AVAILABILITY.
PLEASE BE AWARE OF CUSTOMS AND DUTY FEES THE CUSTOMER WILL BE LIABLE TO PAY IN ANY DESTINATION OUTSIDE OF THE EU. WE ARE NOT RESPONSIBLE FOR ANY PARCELS RETURNED FOR UNPAID CUSTOMS FEES AND WILL NOT ISSUE REFUNDS UNDER THESE CIRCUMSTANCES. FOR ANY OTHER DELIVERY ENQUIRY PLEASE GET TOUCH WITH SALES@MASHA-POPOVA.COM