TERMS & CONDITIONS
WHEN YOU MAKE A PURCHASE OR ATTEMPT TO MAKE A PURCHASE THROUGH THE SITE, WE COLLECT CERTAIN INFORMATION FROM YOU, INCLUDING YOUR NAME, BILLING ADDRESS, SHIPPING ADDRESS, PAYMENT INFORMATION (INCLUDING CREDIT CARD NUMBERS), EMAIL ADDRESS, AND PHONE NUMBER. WE REFER TO THIS INFORMATION AS “ORDER INFORMATION”. WHEN WE TALK ABOUT “PERSONAL INFORMATION” IN THIS PRIVACY POLICY, WE ARE TALKING BOTH ABOUT DEVICE INFORMATION AND ORDER INFORMATION.
HOW DO WE USE YOUR PERSONAL INFORMATION?
WE USE THE ORDER INFORMATION THAT WE COLLECT GENERALLY TO FULFIL ANY ORDERS PLACED THROUGH THE SITE (INCLUDING PROCESSING YOUR PAYMENT INFORMATION, ARRANGING FOR SHIPPING, AND PROVIDING YOU WITH INVOICES AND/OR ORDER CONFIRMATIONS).
ADDITIONALLY, WE USE THIS ORDER INFORMATION TO:
This website is operated by MASHA POPOVA. Throughout the site, the terms “we”, “us” and “our” refer to MASHA POPOVA.
PLEASE OBSERVE TERMS AND CONDITIONS HERE BELOW EXPLAINED. WHEN PURCHASING OR VISITING THIS WEBSITE YOU ARE REMINDED THAT YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITION. ANY ALTERNATIVE TERMS AND CONDITIONS ON THE PART OF THE CUSTOMER SHALL NOT APPLY UNLESS WE SHOULD CONFIRM THESE IN WRITING. THERE ARE NO SUPPLEMENTARY AGREEMENTS.
PLEASE OBSERVE TERMS AND CONDITIONS HERE BELOW EXPLAINED. WHEN PURCHASING OR VISITING THIS WEBSITE YOU ARE REMINDED THAT YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITION. ANY ALTERNATIVE TERMS AND CONDITIONS ON THE PART OF THE CUSTOMER SHALL NOT APPLY UNLESS WE SHOULD CONFIRM THESE IN WRITING. THERE ARE NO SUPPLEMENTARY AGREEMENTS.
PRIVACY POLICY
WHEN YOU MAKE A PURCHASE OR ATTEMPT TO MAKE A PURCHASE THROUGH THE SITE, WE COLLECT CERTAIN INFORMATION FROM YOU, INCLUDING YOUR NAME, BILLING ADDRESS, SHIPPING ADDRESS, PAYMENT INFORMATION (INCLUDING CREDIT CARD NUMBERS), EMAIL ADDRESS, AND PHONE NUMBER. WE REFER TO THIS INFORMATION AS “ORDER INFORMATION”. WHEN WE TALK ABOUT “PERSONAL INFORMATION” IN THIS PRIVACY POLICY, WE ARE TALKING BOTH ABOUT DEVICE INFORMATION AND ORDER INFORMATION.
HOW DO WE USE YOUR PERSONAL INFORMATION?
WE USE THE ORDER INFORMATION THAT WE COLLECT GENERALLY TO FULFIL ANY ORDERS PLACED THROUGH THE SITE (INCLUDING PROCESSING YOUR PAYMENT INFORMATION, ARRANGING FOR SHIPPING, AND PROVIDING YOU WITH INVOICES AND/OR ORDER CONFIRMATIONS).
ADDITIONALLY, WE USE THIS ORDER INFORMATION TO:
- COMMUNICATE WITH YOU;
- SCREEN OUR ORDERS FOR POTENTIAL RISK OR FRAUD; AND
- WHEN IN LINE WITH THE PREFERENCES YOU HAVE SHARED WITH US, PROVIDE YOU WITH INFORMATION OR ADVERTISING RELATING TO OUR
RETURNS
If you wish to return trhe order, please follow the return instructions below.
Customers must contact us via sales@masha-popova.com with their Order Number so your refund can be processed correctly.
All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund.
When we process a return, the money will be refunded to the payment method initially used to purchase the item. Any items that were returned to us damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.
Please note that customer must arrange their own shipping method and pay for their own shipping cost for returning the products. All returns should be sent directly to:
Masha Popova Ltd
Studio 1.10, Cell Studios
Grosvenor Way
Mount Pleasant Hill
Clapton
London, E5 9NE
United Kingdom
When we process the refund, we will return the price stated on our website at the time of the purchase, EXCLUDING any shipping costs.
THE SHIPPING COST AND DUTIES FOR THE RETURN WILL NEED TO BE PAID FOR BY YOU.
PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN PROOF OF POSTAGE IN THE FORM OF A TRACKING NUMBER AND KEEP THE RECEIPT AND DETAILS, AS MASHA POPOVA LTD IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.
ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED AND HYGIENE STICKERS. WE TRY OUR VERY BEST FOR REFUNDS TO BE PROCESSED WITHIN 7 DAYS OF RECEIVING.
Please make sure you have read and understood all the conditions written here before submitting your Orders.
If you wish to return trhe order, please follow the return instructions below.
Customers must contact us via sales@masha-popova.com with their Order Number so your refund can be processed correctly.
All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund.
When we process a return, the money will be refunded to the payment method initially used to purchase the item. Any items that were returned to us damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.
Please note that customer must arrange their own shipping method and pay for their own shipping cost for returning the products. All returns should be sent directly to:
Masha Popova Ltd
Studio 1.10, Cell Studios
Grosvenor Way
Mount Pleasant Hill
Clapton
London, E5 9NE
United Kingdom
When we process the refund, we will return the price stated on our website at the time of the purchase, EXCLUDING any shipping costs.
THE SHIPPING COST AND DUTIES FOR THE RETURN WILL NEED TO BE PAID FOR BY YOU.
PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN PROOF OF POSTAGE IN THE FORM OF A TRACKING NUMBER AND KEEP THE RECEIPT AND DETAILS, AS MASHA POPOVA LTD IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.
ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED AND HYGIENE STICKERS. WE TRY OUR VERY BEST FOR REFUNDS TO BE PROCESSED WITHIN 7 DAYS OF RECEIVING.
Please make sure you have read and understood all the conditions written here before submitting your Orders.